At Soppiya Innovation Limited ("Soppiya", "we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services. By using our services, including our websites, applications, and eCommerce platform (collectively referred to as the "Services"), you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our Services:

A. Personal Information:

• Account Information: When you create an account on Soppiya, we collect your name, email address, phone number, and other relevant contact details.
• Billing Information: For payment processing, we collect your billing address and payment method details (e.g., credit card information) via third-party payment processors.
• User-generated Content: Information you provide while using our platform, such as product details, descriptions, images, and any content you upload.

B. Usage Data:

• Log Data: When you access our Services, our servers automatically record information such as your IP address, browser type, device type, and pages visited.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to track user activity on our Services and improve your user experience.

C. Location Data:

• Geolocation Information: If you use certain features of our platform, we may collect location data (with your consent) to provide services tailored to your location.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and improve our Services.
• To personalize your experience and deliver content tailored to your preferences.
• To process transactions, including payments, and to send you related notifications (e.g., order confirmations, billing updates).
• To respond to customer support requests and communicate with you.
• To ensure the security and integrity of our platform and prevent fraud or unauthorized activities.
• To comply with legal obligations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following ways:

• Service Providers: We may share your information with third-party vendors, service providers, and payment processors who assist us in operating our platform, processing payments, and performing other business functions.
• Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from government authorities.
• Business Transfers: If Soppiya undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

4. Data Security

We take data security seriously and implement reasonable technical, administrative, and physical measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., for legal or contractual obligations).
• Opt-out: You can opt-out of marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise these rights, please contact us using the details provided in the Contact Information section below.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by Soppiya. We are not responsible for the privacy practices of those third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us:

Soppiya Innovation Limited
145, Saleh Sadan, Motijheel, Dhaka - 1000, Bangladesh
Email: info@soppiya.com
Phone: +880 1624 888 999